Psychological Safety Training

Build Trust. Enable Risk-Taking. Transform Your Culture.

In today's high-stress, high-demand work environments, the key question for leaders is simple: How do we help our teams feel safe, seen, and heard so they can do their best work? This skill-based workshop is designed to transform your culture by creating the conditions where every team member feels safe to speak up, learn, and innovate.

Building on a coach approach mindset and skillset, this interactive training focuses on creating a safe space for teams to thrive. Through this workshop, you will explore how past trauma, inequities, neurobiology, and leadership behaviors all impact a team's ability to collaborate and perform. You'll leave with practical tools to strengthen psychological safety through intentional, everyday actions.

What You'll Learn

In this training, your team will:

Understand the Neuroscience behind stress and threat responses and how they impact team dynamics and performance.
Recognize Your Impact as a leader and learn how your behaviors influence team psychological safety.
Create Safe Containers by building skills to establish and maintain environments where people can be vulnerable and authentic.
Navigate Difficult Conversations by learning how to address conflict while maintaining psychological safety.
Practice High-Quality Listening and inquiry to reduce threat and increase engagement.
Apply Micro-Habits to shift team dynamics quickly and sustainably.
Promote Collaborative Problem-Solving and shared accountability.

Why Psychological Safety Matters

Research shows that psychological safety is not just a "nice-to-have"—it's a critical driver of team success. This training will help you:

Improve Team Performance: Psychologically safe teams perform better, innovate more, and learn faster.
Reduce Staff Turnover: Teams with higher psychological safety experience lower burnout and turnover rates.
Enhance Problem-Solving: When people feel safe to speak up, problems are identified and solved more quickly.
Build Organizational Resilience: Teams that feel safe are better equipped to handle stress and uncertainty.
Prevent Workplace Trauma: Proactive psychological safety measures help prevent secondary trauma and compassion fatigue.

Who Is This For?

This program is for leaders who have completed the Coach Approach to Adaptive Leadership and want to go deeper. This program is for leaders at all levels in human services who are committed to driving positive change, including:

Front-line Staff and supervisors managing direct service teams.
Middle Managers navigating up and down organizational structures.
Program Directors leading cross-functional initiatives.
Team Leads and change champions without formal authority.
Youth and Family Leaders and system coordinators working across agency boundaries.

Program Structure

This program is customized to meet the unique needs of your organization. It can be delivered as:

A Two Full-Day Workshops or Four Half Day Workshops
Virtual or In-Person

The training incorporates real-play scenarios and includes optional follow-up labs for continued learning and application.

Prerequisites: Completion of Coach Approach to Adaptive Leadership or equivalent coaching/adaptive leadership experience.

Ready to build a foundation of trust and connection?

Request This Training |

Meet the Leadership & Change Management Expert

Mark B. Durgin is the President of Keystone Leadership Coaching, LLC, and an accomplished leader dedicated to empowering human service managers to build effective, burnout-free teams.

With over 20 years of experience in coaching and leadership development, Mark has partnered with professionals nationwide to foster collaborative and high-performing teams.

His background includes directing statewide initiatives and facilitating organizational growth, bringing a wealth of expertise in training, adaptive leadership, and supporting complex systems change.

Mark specializes in executive coaching, training, and guiding professionals to unlock their full leadership potential, ensuring positive impact across communities, youth, and families. He is an Associate Certified Coach (ACC) through the International Coaching Federation (ICF).

Contact Information

Ready to transform your leadership approach?

New Freedom, PA 17349
Email: MarkDurgin@keystoneleadershipcoaching.com

Inquire About Psychological Safety Training

Change conversations. Change relationships. Change cultures. Change systems.