LEAD WITH IMPACT. END THE OVERLOAD.
Coach Approach to Adaptive Leadership
Embed a Coaching Mindset for Lasting Change
An innovative, skill-based workshop designed to embed a coaching mindset into everyday leadership for human service professionals.
Training Overview
This interactive training equips leaders at every level with the mindset, tools, and presence to drive meaningful, lasting change across complex systems. By blending adaptive leadership principles with powerful coaching methodologies, participants learn to lead confidently, with or without formal authority, and model the culture shifts they want to see.
You'll gain actionable strategies to "change conversations, change relationships, change cultures, and change systems."
What You'll Learn
This highly interactive two-day training is designed to:
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Support others in feeling safe, seen, and heard so they can be more confident and successful
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Deepen critical thinking skills and help you build those skills in others
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Lead from a foundation of trust and partnership rather than authority alone
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Learn core coaching competencies: Presence, engaged listening, clarifying/reflecting, empowering inquiry, collaborative feedback, and anchoring accountability
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Build communication skills that improve clarity and effectiveness across teams
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Empower others with collaborative problem-solving using real issues from your work and life (no role-plays!)
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Bring The Coach Approach into day-to-day interactions with lasting impact
Why Choose This Training?
Skills That Transfer Everywhere:
You'll learn through your own experience of coaching and being coached on real issues in your work and home life—not through role-plays or theory. We model the Coach Approach throughout, creating a trusting environment where you feel safe, seen, and heard.​
Science-Backed Skills:
Grounded in neuroscience, you'll understand how we're hard-wired toward threats and make assumptions with limited data—then learn to improve your interactions based on this awareness.​
Real Results:
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Enhance quality and outcomes of services for children, youth, and families​
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Improve communication and collaboration across systems and agencies​
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Build a culture of collaboration, commitment, and accountability​
Who Is This For?
This program is for leaders at all levels in human services who are committed to driving positive change, including:
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Front-line Staff and supervisors managing direct service teams.
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Middle Managers navigating up and down organizational structures.
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Program Directors leading cross-functional initiatives.
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Team Leads and change champions without formal authority.
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Youth and Family Leaders and system coordinators working across agency boundaries.
Program Structure
This is not a one-size-fits-all training. We customize the program to the unique needs of your team and organization. It can be delivered as:
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A Two-Part Series: Intensive skill-building with immediate practice application.
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A Four-Part Series: A deep dive with extended practice and integration for lasting cultural change.
Sessions can be delivered virtually, in-person, or as a hybrid model. Follow-up consultation is also available to ensure successful implementation.
Meet the Leadership & Change Management Expert
Mark B. Durgin is the President of Keystone Leadership Coaching, LLC, and an accomplished leader dedicated to empowering human service managers to build effective, burnout-free teams.
With over 20 years of experience in coaching and leadership development, Mark has partnered with professionals nationwide to foster collaborative and high-performing teams.
His background includes directing statewide initiatives and facilitating organizational growth, bringing a wealth of expertise in training, adaptive leadership, and supporting complex systems change.
Mark specializes in executive coaching, training, and guiding professionals to unlock their full leadership potential, ensuring positive impact across communities, youth, and families. He is an Associate Certified Coach (ACC) through the International Coaching Federation (ICF).
Contact Information
Ready to transform your leadership approach?
New Freedom, PA 17349
Email: MarkDurgin@keystoneleadershipcoaching.com
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Inquire About Coach Approach Training
Change conversations. Change relationships. Change cultures. Change systems.